Travelocity support sucks.... even for an idiot

After the really great North West trip, it was time to face reality. And the first step is to sort through my bills. (after spending sometimes hunting down my password).

On one of my bills, I noticed that I was being charged by the hotel I stayed at. Generally, this is nothing to be shocked about, but since I made the reservation via Travelocity, I figured that I've already paid my dues there (as I've via Expedia)... was I being double charged??? The charge itself is also a bit higher than what Travelocity had quoted.

So I called Travelocity. Wait time wasn't too long before I reached a person. At the same time, I searched thru my credit card bills to see whether I've been charged by Travelocity before. As I started talking to the support guy, I realized that I've not been charged previous. So why is it charged more ?

The support guy, sounding a bit annoyed.. said that - if there were discrepency, I should've call Travelocity right there, right then. Ok. So, I stressed that how would anyone know that's what needs to happen ??

He got more annoyed. He said - how about I offer you $25 Travelocity credit for you to use and this is just something we don't deal with.

(This was going back and forth for a while... )

I was annoyed.
" So how long does that $25 dollar last? "
"$25 will be available to use per year, but it can only apply to purchases of hotels stay 3 nights or more"
"No Thanks. I don't think I want to be your customers anymore"

So there goes my relationship with Travlocity. A long relationship indee !

So after that chat - I looked at my Travelocity notice a bit more closely... and noticed that the amount that they quote "excludes taxes and fees". Oops. A quick calculation shows that - the extra that the hotel charged was the "taxes".

Ok. So I was an idiot. But, I am still annoyed at the support guy who was just annoying over the phone. He really just want to get rid of my questions... If he had explain the cost - stressing that taxes and fees not included... I might have noticed my mistake.

Still - I probably won't bother with Travelocity in the near term.

Stupid things you do when you don't think about it.

Today - the upper management sents out an announcement of award winners - of people who was exceptional, going above and beyond what they do.

A few of people in the list I saw I knew. So, I replied to the original note, and sent congratulations - one by one to each of the person I knew. After the second person, I realized, I might have NOT changed the "To: " field ! as it MIGHT still be - the upper manager. Ugh. I am such an idiot. I think the upper management will think I am an idiot too ... (or - I hope - many many people accidentally do the same... and there is an expectation... but idiot nevertheless)

Its still too early in the morning... I am going to stop thinking about it.

What you can lost when you walk around...

My habit of putting my credit card in my back pocket has ended badly. Its gone. I figured that there are a few places I can check to see if its there, but no luck. I've been to - lunch, bathroom, breakroom, it really can be anywhere....

Figure - ok, work is pretty big, if someone found it - how hard is it for them to look me up ?
Then again - why would I trust anyone to be a good Samaritan?

Ok. not a big deal. Figure I should just call in and let the credit card company know.

I found one number for lost or stolen card from my credit card company at their website, so off I go calling.

"Please type or speak your 16 digit credit card number"
"Please type or speak your 16 digit credit card number"..
.. repeat..

DUH! How would anyone who needs to report a lost card know their 16 digit number off the top of their head?

Ok. maybe its the wrong number. But NOOoo that's the only number.

Out of frustration, I pressed 0. I figure, hey - 0 always gets you to someone. That worked. The system said "One Moment Please...." . Out comes this Indian voice, who also asked me what my 16 digit credit card number is. If that's the number for lost card, why does that even make any sense?

The conversation goes like as if she needs to follow a script. Seriously. No room for changes. She had to repeat her condolences about how losing this card will make my life absolutely inconvenient. HA. That was repeated two times - and a 1/2 . Half b/c she can't get the words thru to me while I was talking and asking questions. Perhaps they add this for the holiday seasons.

Then she asked a bunch of questions... which I figure I need to answer them properly. I did. Slowly. Enough so she has time to spell it out. Not too bad all together. I figure - oh well, it gotta be done.

At the end, I asked for a confirmation number... you figure that - for things like this, it would be good to have a reference number or some sort so that you can call back and say - hey - I reported a lost card the other day and such .. such.. Nope. There isn't one.

I'll be waiting for the arrival of my new card... soon :)