Travelocity support sucks.... even for an idiot

After the really great North West trip, it was time to face reality. And the first step is to sort through my bills. (after spending sometimes hunting down my password).

On one of my bills, I noticed that I was being charged by the hotel I stayed at. Generally, this is nothing to be shocked about, but since I made the reservation via Travelocity, I figured that I've already paid my dues there (as I've via Expedia)... was I being double charged??? The charge itself is also a bit higher than what Travelocity had quoted.

So I called Travelocity. Wait time wasn't too long before I reached a person. At the same time, I searched thru my credit card bills to see whether I've been charged by Travelocity before. As I started talking to the support guy, I realized that I've not been charged previous. So why is it charged more ?

The support guy, sounding a bit annoyed.. said that - if there were discrepency, I should've call Travelocity right there, right then. Ok. So, I stressed that how would anyone know that's what needs to happen ??

He got more annoyed. He said - how about I offer you $25 Travelocity credit for you to use and this is just something we don't deal with.

(This was going back and forth for a while... )

I was annoyed.
" So how long does that $25 dollar last? "
"$25 will be available to use per year, but it can only apply to purchases of hotels stay 3 nights or more"
"No Thanks. I don't think I want to be your customers anymore"

So there goes my relationship with Travlocity. A long relationship indee !

So after that chat - I looked at my Travelocity notice a bit more closely... and noticed that the amount that they quote "excludes taxes and fees". Oops. A quick calculation shows that - the extra that the hotel charged was the "taxes".

Ok. So I was an idiot. But, I am still annoyed at the support guy who was just annoying over the phone. He really just want to get rid of my questions... If he had explain the cost - stressing that taxes and fees not included... I might have noticed my mistake.

Still - I probably won't bother with Travelocity in the near term.

Coffee... need.

I am assuming that I have not totally recovered from my small jet-lag... as a result of my vacation. Signs like - sleeping past 7:30am .. and wanting to sleep past 8am... is just a bit "unnatural".

Even my "lull of the day" time moved - from right after lunch to about 2 hrs later...
As I stared at my screen... trying to comprehend what the heck I am doing... trying really hard to spell something correctly... its all all failing.. with red squiggly lines telling me that I am wrong. Very wrong.

My only hope was the Sundary shop.

As I yawn my way toward it... I couldn't remember whether it opened at this time or not. Dreading that it might be closed... and that I might have to suffer the breakroom coffee... I walk closer. Happily - the door was wide open. But as I walked in... it was empty. (no its not a dream) No one was there - to take my order for a much needed Americano... (or even drip!) Agh!!!! "Anyone there?" ... echoed..

I walked out. Still sleepy.

Walking a bit.. saw someone I know heading also to Sundrary shop...
"Its open but no one is there"
"Oh - but its not closing time yet - and there is that little back room where she sometimes sits"
"But I checked and no one was there"

Turned around and walked in to the Sundrary shop again...
"There she is" - as if by magic, as if nothing was wrong.. the cashier was there.

I must had missed her somewhere....

I got my coffee... :)

The moral of the story is that - don't trust yourself when you are sleepy.

More than 1 year in blogging...

I was looking at my profile and realized that I started this account Aug 2007.

That means, 1 year has passed, 45 blog posts, many weddings attended later....

• I am still with Sprint - despite the fact that I started this blog to grip about them. The iPhone lure is not so strong as I thought it would be.. but a better phone with a good reception would make me much happier.
• My yard is still a mess - despite the best intentions of cutting, trimming, close encounters with composting.
• No more soccer this year, but decided to pick up curling.
• My dog Brandy is not in so good of shape. 16 years + and somewhat going.
  
• I've uploaded much less to flickr than compare to last year.
  
• Somehow gas prices is really high... ($4+)
  

Ugh. Time really did fly....
Time to contemplate on how I'll mange my 2100+ pictures from my vacation...